Digital Organisation

Digital technology now touches almost every aspect of our personal and professional lives and is one of the council’s strategic priorities. Since the Covid-19 pandemic began more than 1.5million more people are now online which has further highlighted the importance of flexible, inclusive and customer focused services and having the right data available so that we can offer the very best service to our local communities in the most efficient way.

Our Digital Vision sets out how we will deliver technology to enable residents, businesses, partners and the council to get the most out of digital and shows how using the latest technologies will provide better value for money and provide more accessible and flexible services that are designed with customers’ needs in mind.

Delivering high quality services remains a key priority for the council although reductions in the money we receive from central government means we have had to adapt our approach, to ensure we can continue to deliver high quality services at a time and place which is convenient to customers.

As more customers expect to self-serve online this gives us the opportunity to change the way we operate as we look to reduce our costs. But to realise these opportunities we must create digital services that are easy and convenient to use.

By investing wisely in growing our digital and data capabilities, we will be able to make better use of data to enable prevention and earlier intervention; keep people independent and healthier for longer; deliver the responsive and reliable services our citizens expect; introduce new ways of working that are more efficient; support our communities and East Riding’s businesses to thrive in a digital world and to ensure that our children are prepared for the workplace of the future.

• Create a culture where change is welcome, and our customers are the focus of our work

• Design the right services for our customers through trials and tests with our users, listening to their feedback and making improvements

• Use our customer data to make sure that any decisions we make are based on what we know about our users

• Invest in our staff and make sure they have the skills they need to do their job and serve our customers

• Share what we do with others and bring the right people into the room so that we can collaborate

Depending on the level of our ambition, digital tools will help the council to:

• Digital will help us to save money and deliver better outcomes, for example by intervening earlier in health and social care and helping people manage their own conditions. It will help us to meet residents' expectation of 24/7 availability to request services and to get information, advice and guidance.

• Digital will transform the way we work internally by changing how the organisation behaves, how we commission services and partners and how we diagnose and solve problems, use public spaces and attract talent.

• The automation of processes will allow us to release staff to do more added value work and we will create a working environment with an emphasis on digital learning and development.

• Digital will make services smoother and easier to access, and using the intelligence we hold, the services will be more personalised and responsive. It will help us to deliver services in different ways and will help us to put residents at the heart of local problem-solving and decision-making

• Digital will help us to create an environment which supports businesses to start up and scale.