Digital Organisation

Digital technology now touches almost every aspect of our personal and professional lives and is one of the council’s strategic priorities. Since the Covid-19 pandemic, more than 1.5million more people are now online and 88.9% of households responded to the 2021 Census online. This growth in online activity makes it even more important for the Council to be able to offer flexible, inclusive and customer focused services so that we can deliver the very best service to our local communities in the most efficient way.

Our Digital Vision sets out how we will deliver technology to enable residents, businesses, partners and the council to get the most out of digital and shows how using the latest technologies will provide better value for money and provide more accessible and flexible services that are designed with customers’ needs in mind.

Delivering high quality services remains a key priority for the council and as more customers expect to self-serve online this gives us the opportunity to change the way we operate as we look to reduce our costs. But to realise these opportunities we must create digital services that are easy and convenient to use.

As more customers expect to self-serve online this gives us the opportunity to change the way we operate as we look to reduce our costs. But to realise these opportunities we must create digital services that are easy and convenient to use.

By investing wisely in growing our digital and data capabilities, we will be able to make better use of data to enable prevention and earlier intervention; keep people independent and healthier for longer; deliver the responsive and reliable services our citizens expect; introduce new ways of working that are more efficient; support our communities and East Riding’s businesses to thrive in a digital world and to ensure that our children are prepared for the workplace of the future.

• Create a culture where change is welcome, and our customers are the focus of our work

• Design the right services for our customers through trials and tests with our users, listening to their feedback and making improvements

• Use our data to serve our residents better and make best use of our resources

• Invest in our staff and make sure they have the skills they need to do their job and serve our customers

• Share what we do with others and bring the right people into the room so that we can collaborate

Our strategy will to:

• Save money and deliver better outcomes, for example by intervening earlier in health and social care and helping people manage their own conditions. It will help us to meet residents' expectation of 24/7 availability to request services and to get information, advice and guidance.

• Meet residents' expectation of 24/7 availability

• Transform the way we work internally by changing how the organisation behaves, how we commission services and partners and how we diagnose and solve problems, use public spaces and attract talent.

• Use automation to improve efficiency, make savings and improve online delivery

• Create a working environment with an emphasis on digital learning and development.

• Make services easier to access, easier to access, and using the intelligence we hold, we can make the services will be more personalised and responsive.

• Design services that make the customer experience better by putting residents at the heart of local problem-solving and decision-making

• Create an environment which supports businesses to start up and scale.